A complaint about this website
If the concern is about wording, accessibility, a broken link or the way ImpoundHelp.co.uk presents its service, write to Prudent Plus Limited at Booths Hall, Booths Park, Chelford Road, Knutsford WA16 8GS.
Include the page title, what happened, when it happened and what you would like us to do. Keep copies of relevant correspondence but do not send original identity documents.
A complaint about a quotation or policy
Alternative Insurance Brokers handles telephone quotations. Complaints about a call, quotation, adviser, policy arrangement or insurance information should be made through the complaint process given by Alternative Propositions Limited.
Use the contact details in the quotation or policy documents. Give the caller’s name if known, the date and approximate time, the vehicle registration and any quotation or policy reference.
A complaint about the pound or seizure
The insurer and this website cannot decide whether a seizure was lawful, change storage charges or instruct a pound to release a vehicle. Follow the complaint or review route published by the police force or authority involved.
Keep the seizure notice, receipts and photographs. A complaint may not pause a collection deadline or storage charge, so ask the authority what you must do while the matter is examined.
If a financial complaint remains unresolved
A regulated firm’s final response should explain whether the Financial Ombudsman Service can consider the complaint and the time available to refer it. Follow the instructions in that response.
The Ombudsman is independent and free for eligible complainants. Its website is financial-ombudsman.org.uk.
Personal information complaints
Ask the organisation holding the information to deal with the concern first. Prudent Plus Limited deals with information sent to this website; Alternative Propositions Limited deals with quotation-call information.
If the issue remains unresolved, the Information Commissioner’s Office provides guidance and a complaint route. Avoid sending copies of personal documents to several organisations when only one controls the relevant record.