General information only
ImpoundHelp.co.uk explains common parts of the vehicle seizure and release process. It does not give legal advice, decide insurance suitability or replace instructions issued by the police, DVLA, a council, court or recovery operator.
Procedures differ. Check your notice and speak directly to the organisation holding the vehicle before relying on a document list or deadline mentioned in general guidance.
Telephone insurance quotations
Calls made through the quotation number go to Alternative Insurance Brokers, a trading name of Alternative Propositions Limited. Prudent Plus Limited acts as an introducer appointed representative for insurance activity and does not itself provide the quotation.
Insurance is subject to eligibility, underwriting and payment. A quotation is not a guarantee that a policy will be issued or that the pound will accept a certificate. Read the certificate and policy documents carefully.
Accuracy and availability
We take reasonable care over the site but cannot promise that every page will remain current for every authority or unusual case. Pages, links and services may change without notice.
If an important point conflicts with an instruction from the authority holding your vehicle, ask that authority to clarify it. Do not ignore a deadline while waiting for a website correction.
Outside websites
Links to police forces, GOV.UK and other organisations are provided because their information may help. Those organisations control their own pages, availability and policies. A link does not mean they endorse ImpoundHelp.co.uk.
Check that you are on the genuine website before entering personal information or making a payment. ImpoundHelp.co.uk is not responsible for a transaction made on an unrelated outside site.
Acceptable use and copyright
You may print pages for your own case and share ordinary links. Original site wording and design may not be copied into another commercial website without permission.
Do not interfere with the site, attempt to bypass security, submit harmful material or use automated requests in a way that disrupts the service.
Liability and governing law
Nothing in these terms excludes liability that cannot legally be excluded. Subject to that, Prudent Plus Limited is not responsible for a pound refusing release, an insurer declining cover, storage charges increasing or loss caused by relying on general information instead of case-specific instructions.
These terms are governed by the law of England and Wales. A consumer keeps any mandatory rights and protections that apply where they live.